Hekaya

Hekaya Website- User Terms and Conditions

The user of Hekaya website agrees to the following terms and conditions:

General terms:

When using the website, the customer declares that he/she has the legal capacity to enter a commercial contract with the Hekaya website according to the terms and conditions of the service/services that are obtained.
The customer is prohibited from modifying, copying, distributing, transferring, copying, selling or reselling any information, products or services provided by this website.

Other Terms:

External links

Any other links contained in this website are considered managed by other parties, so the Hekaya site has no authority to control its contents, privacy or use, some links are only found for business, marketing and other purposes, and its existence does not imply any endorsement by Hekaya Accordingly, the customer must take all necessary precautions when entering these websites and links.

Products and services

The prices shown on the website are not absolutely guaranteed and may vary from time to time according to the difference in prices according to suppliers. Prices are confirmed after booking and final confirmation is obtained from the Hekaya Holidays team.
The services offered on the website do not guarantee their availability, and the service is confirmed after the final reservation is confirmed by the Hekaya Holidays Team.
The customer can amend or upgrade any of the products or services purchased, when available only. The customer shall bear any costs arising from the modification of the products and services, and the customer can communicate with Hekaya team according to the available means of communication.
All Hekaya company policies related to accommodation, external and internal holidays, visa facility services, travel ticket reservation facilities, public transport services, and vehicle rental facilitation services are applied (for these policies, please refer to the terms and conditions of tourism services).
Hekaya site is obligated to provide travel and tourism services according to the details of the service provided and according to the services included in the offer only.
Hekaya does not have any control over any of the travel services and products displayed in the portal. It is owned, controlled and provided by travel service providers. Therefore, Hekaya website does not guarantee the quality of the products or services provided by travel service providers.

The use of credit or debit cards

Hekaya accepts online payment using a credit or debit card; Visa or MasterCard, which will be handled by secured independent gate way with the utmost confidentiality.
Hekaya website provides payments in Omani Rials and US Dollars and therefore payment will be calculated accordingly. In the event of a difference in the transfer price between the customer’s bank and the intermediary bank, the customer’s bank will then cover the amount of the difference. Once the payment is made, the system automatically issues the reservation receipt to the customer.
The customer bears full responsibility according to the applicable law in the event of committing a fraudulent act using credit or debit card.
The Hekaya website does not bear responsibility for any losses or damages that result from the misuse or fraudulent use of a credit card.
The customer shall bear the taxes imposed on the products and services he\she purchases if they are not included in the service purchased from the website.

Compensation and limitation of liability

In the event that the website’s terms of use or the conditions of tourism services are violated in any way through which it results in any material or moral damages or operational damages and any other claims from other parties, the customer is responsible for compensating the website of Hekaya.

Other additional fees

In different situations that may cause delays or cancellations of reserved services, which may include (but are not limited to) different climate conditions, different natural disasters, different health conditions, political conditions, and various governmental or international decisions, operational or technical problems by the providers or the interruption of transportation services, roads, etc., Hekaya website is not responsible for that and any additional fees or material or other operational losses that may result.

Customer responsibilities

When purchasing any of the products and services from Hekaya website, customers are considered aware of all terms and conditions of use of the website and the terms and conditions of the tourism services of Hekaya and the terms and conditions of each service provided.

Customers, when purchasing any of Hekaya’s products and services, are considered aware of what is and is not covered by the service and are aware of the terms of cancellation, change, and not showing up.

Customers are responsible for their own safety and that of their relatives. Hekaya does not take responsibility of any injuries that may arise, God forbid.

Intellectual property rights

Unless otherwise specified, all contents of the website are subject to the intellectual property rights of the Hekaya website.

Privacy policy

Collect customer information

Through dealing with Hekaya website, the customer’s private information is obtained and may be used in statistics operations and studying customer preferences to improve the different tourism services and forecasts of market requirements and customer preferences and to improve the travel experience.
As sometimes, according to the nature of the service being imported or according to the supplier’s policies, suppliers are requested to share customer data or copies of identity documents for purposes related to providing the service and proving the customer’s identity.

Protecting private information

The Hekaya website ensures that every customer’s personal information is protected and that it will not be used or accessed without the customer’s consent.

Misuse or unauthorized use of personal information

Hekaya website does not bear responsibility for misusing the customer’s personal information or any other procedures through external ebsites that have been linked or directed to the Hekaya The Hekaya website bears all the losses that may result from that after investigating it and verifying its issuance by the Hekaya team and the customer is compensated with what it is commensurate with the documented loss and the nature of the service purchased.
Any violation of this policy may result in the cancellation of the purchase and confiscation of any money paid.
We also advise customers to refer to the privacy policies of other external websites that they accessed before using the various websites.
Change, cancellation, no-show, and upgrade policies

Change, cancel, no show, and refund

When the customer wants to change or cancel the reservation or promotion, it is advised to contact the customer care service as soon as possible on the number +968 90996418, then write to customerservice@hekaya.co.

Writing must be done via the registered email when requesting the service.

A representative of Hekaya team will respond within 24 working hours to requests to change reservations or promotions and may take 48 working hours for cancelling requests and the customer may incur a service tax of 3% of the value of the cost of the change, in addition to the change or promotion fees depending on the provider providing the service.

The nature of the product and its cancellation and refund policy will be taken into consideration. Please refer to the terms and conditions of each purchase to avoid incurring any cancellation or no-show fees as necessary.

If the specified Hekaya service is refundable by the supplier, it will be processed and debited to the customer’s credit or debit card account within 24 days. The administrative fee for the website of Hekaya, which is 3% of the total purchase price, in addition to any amount stipulated in the terms and conditions of purchase shall be deducted from the refunded amount. Then the money is returned to the customer within 7 working days.

Re-make reservations and upgrade requests.

For requests to re-make a reservation, change, cancel, or upgrade, please contact Hekaya team at the number +968 90996418. Then Write write to us at customerservice@hekaya.co.

Writing must be done via the registered email when requesting the service.
A representative of Hekaya team will respond within 24 working hours to the change of reservation request or promotions and may take 48 working hours for cancelling requests and the customer may incur a service tax of 3% of the value of the cost of the change, in addition to the change or promotion fees depending on the provider providing the service.

Governing Law Policy and Dispute Resolution

These terms and conditions are subject to the laws of the government of the Sultanate of Oman, which may be represented in the laws of the General Authority of Civil Aviation and the General Authority for Consumer Protection and the laws of the Ministry of Commerce and Industry and the Ministry of Tourism and Heritage and others; any dispute not settled amicably between the parties is subject to the exclusive jurisdiction of the courts of the Sultanate.

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Web Use Terms